Shipping policy
At House of Untamed, every item is made to order, ensuring each piece is created with care and attention to detail.
Processing & Delivery Times
- As a bespoke, made-to-order business, orders are typically processed and dispatched within 10–15 working days of being placed.
- Delivery times are estimates and may vary during busy periods, holidays, or due to circumstances beyond our control.
Shipping Costs
- Shipping costs are calculated at checkout and will vary depending on the delivery location and selected shipping method.
Order Tracking
- Where applicable, tracking information will be provided once your order has been dispatched.
Delays
- While we strive to meet all estimated delivery times, House of Untamed cannot be held responsible for delays caused by couriers, customs, weather conditions, or other unforeseen circumstances.
Incorrect Addresses
- Customers are responsible for providing accurate shipping information. House of Untamed is not responsible for orders delayed, lost, or returned due to incorrect address details provided at checkout.
Lost or Damaged Parcels
- If your order arrives damaged or appears to be lost in transit, please contact info@houseofuntamed.co.uk as soon as possible so we can assist in resolving the issue.
For any shipping enquiries, please contact info@houseofuntamed.co.uk.